Jason Gacek

Review of Gateway Toyota ,Inc.

My wife bought a Rav 4 from them and I was with he...

My wife bought a Rav 4 from them and I was with her through it all. Staff are overall very friendly. The deal she got was competitive but not great. When we took delivery, the body of the car was not polished to remove some marks and swirl and promised. The girl who did the in car training was rushed and not thorough. I still haven t figured how to get the air blowing consistently from the back vent. She knew little or nothing about the installed dash cam and promised a video she would email that we didn t get. Everywhere there was pressure to give them a full 5 stars on the review they would send us. Anything less than 5 stars is a fail . I think the signs I gave were not enthusiastic enough so we did not receive the review at all. Whether they just didn t send it or if they filled it out with perfect scores on our behalf I do not know. Then there is the clever way they don t cross the line, but give you the distinct impression that if you don t get it serviced at the dealer, you could void the warranty.