I hate this company. It's horrible, I feel like it...

I hate this company. It's horrible, I feel like it's a scam. I can't sell my house because I can't talk to a person. Seriously. It ruined the sale of my house. I've been trying to get a hold of a human for a week. I stay on hold for hours at a time, until they just hang up. I worry that there just aren't actual humans working there. The people that were trying to buy the house assumed I wasn't actually serious about selling, so they cancelled the sale and moved on. My online account is locked because their bootlegged website is bullshit too. All I want is a payoff amount.