BAD FILING/RECORD KEEPING

BAD FILING/RECORD KEEPING

The volunteers here were all friendly to me while I attended the necessary therapy for my surgery letter with them. However, I needed to obtain a copy of my records with them for insurance and medical reasons afterwards. At first they refused to be given to me because the rights to those files were under the previous director's name. Then instead of bridging that conversation with the former director for me, I was left to make an attempt to contact her myself. I found a number online through extensive research. Her response was to insist the GIC was incorrect in their claim . So I called the GIC back and pressed further. They changed their story; the files were misplaced, lost or missing entirely.

Unfortunately, this is just one story of misfortune amongst others that lead this clinic to close for good.

I understand that the Transgender Center of the Rockies has a much better filing and record keeping system in place, however.