I went to the Pepboys in Birmingham, AL in April o...

I went to the Pepboys in Birmingham, AL in April of this year for a complete set of tires, etc., there also was an offer for a $120 gift card from Pepboys Rebate Center. I had to miss another day off work because the day of my appointment they discovered that staff had forgotten to order my tires. I have also been calling the rebate center since August and cant get an honest answer about my gift card. I understand we are in the midst of an unprecedented pandemic but its nearly November and I'm receiving the same lies from different Supervisors and they're stating that they can't locate the notes in the system from prior conversations. Everyone tells me it's being printed and should be mailed out in 4-5 weeks. They say there is no complaint center and when I request to speak with someone above them the call is disconnected.