DO NOT STAY AT WHITE OAKS CONFERENCE RESORT AND SP...

DO NOT STAY AT WHITE OAKS CONFERENCE RESORT AND SPA.

My boyfriend surprised me by taking me out for a weekend at White Oaks Resort and Spa, to celebrate our anniversary. We had a room in Room 313 (called the Niagara Suite). The room looked great and it also had a jacuzzi in the bathroom. However, when we decided to use it (Saturday night) the jacuzzi did not work. We called the front desk and explained to them the situation and since management and the mechanics were gone for the night, he would let management know the next day. This was understandable to us since the issue occurred late night on Saturday.

The next day, during checkout, my boyfriend told the front desk that the reason why he decided to book the room was because of the jacuzzi. This was $125 over the cost of a room without a jacuzzi. We thought that the front desk would be understanding of our situation, however she only offered us $50 off at the time of checkout, or a conversation with management could be organized. She made it clear that it was either one or the other. We understand that the front desk has limited 'powers' when it comes to these situations however I feel that she did not try to 'help' us, considering the costs of the room paid. This has been extremely frustrating and I would not recommend going to White Oaks Conference Resort & Spa in Niagara-On-The-Lake. The customer service is lacking and I feel let down by this experience.