marcos toscano

Review of Cerexa Inc.

I usually don't write reviews especially not the b...

I usually don't write reviews especially not the bad ones but my experience at umami burger in Oakland was horrible. We arrived a party of 3 to a fairly empty restaurant we were seated at a somewhat dirty table which the waitress wipe down as we were sitting there. We ordered three beers to get started before our meal but it took about 15 - 20 minutes before we got them. All that we had at our table was water ketchup and pickles. Finally burgers came out after another 20 minutes of waiting after the beers out but my soda never arrived. I guess the food was descent not $25 worth but descent, if anything the tots and sweet potato fries where the highlight of the evening.We also had ordered an extra order of regular fries upon receiving my burger which never came even after we paid the bill. I usually don't like doing this but considering everything that I happen we decided not to leave a tip. After leaving I I realize I left my phone and went back to pick it up.when I got there it was the same waitress there and she's began to question me about not leaving a tip and just made everything feel uncomfortable. She was telling me how she had to pay out of pocket foe the fries so i deciedee to pull my card out to pay the difference but she just turned her back and walked away from me. Sad to say I will never be going back there again. I will not be going there again not because of the high price food but because of the unprofessional service that we had there and out of fear retaliation.