brandon martin

Review of Tristate Exteriors

I am so impressed with Tristate roofing. This is t...

I am so impressed with Tristate roofing. This is the first window purchase I ve done, and couldn t imagine the process being any more customer oriented. From start to finish I was pleased how well tristate handled my needs.

Initially contacted from a door to door spokesman, I expressed interest in new windows and got a call a few days later. I told sales that I couldn t afford the windows now, but in the future I should. They said they ll call back in 6 months, and their call came no earlier. Told them I still wasn t ready, and to call back in a year. Tristate respected that wish, and called back a little over a year later.

I still wasn t ready, but they offered a free estimate and walkthrough. The gentleman was very professional, very experienced, and thoroughly convinced me they had the best product. From the design to engineering, these are truly the most dependable and high quality windows on the market. The quote was still 25% too high for my budget, and told him I needed more time to afford it. They respectfully called me every 6 months to checkup for almost 1.5 years.

I eventually got a significantly higher salary and could afford it. Next time Tristate called I said I was ready, another measurement and quote salesman came by quickly. They added my windows onto a huge commercial order, and the price was over 25% lower! After agreeing to the price and signing documents, installers (Mark) came out and did final measurements.

A bit later the install was scheduled, Mark said over the phone it will probably take from 8-5, and maybe an extra day. This was alright by me. Once Mark and his team got to my house, they started right away and quickly installed all windows. They were finished before 3:30, very professional, and polite to my family. Mark even took the time to give a new homeowner valuable advice regarding other aspects of preventative maintenance my house needs. Very much appreciated to have priorities.