Michael Woodson Review of Sandals Montego Bay
I have vacationed at 5 Sandals/Beaches resorts and...
I have vacationed at 5 Sandals/Beaches resorts and always enjoyed it tremendously. MOBAY offered nice rooms and a paradise view... Unfortunately, the customer service and MOBAY was the worst I have every experienced. The staff would not accommodate everyone in our party for dinner in one instance, staff was rued and in two cases served a white customer before us when we were clearly standing there first. We were told they were out of certain types of food and some drinks at the bar several times during our stay. At one point in one of the restaurants a roach was seen and the staff was alerted; the roach was killed but left on the floor for us to observe the next morning during breakfast. The shame of it is, everyone in our party was experiencing their first time at a Sandals and most likely their last... In fact, one couple said they would never return to Jamaica because of this disaster we called a vacation. With all that said, there were some awesome folks that get 5 stars for their service. I was told by a staff member at T& K Beaches " You don't pay for a vacation here you pay for an experience" Lets just say MOBAY just wants you to pay..........
SMH!
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