Although I was satisfied with the last orders, at ...

Although I was satisfied with the last orders, at the last one (a sink + Franke faucet) the relationship broke down. The battery had a defect - 2 pores (from the factory, most likely) through which the water dripped after I installed it. The problem arose when I requested its change. It's been more than 2 weeks since I made a written notification to them and they didn't give me any solution. They told me they were waiting for an answer from franke! They should have replaced it for me and they would argue with frank, that the contractual relationship is between them. Anyway ... it bothered me that the call center staff couldn't help but give him the phone number of the complainants, the phone number that is closed and the voicemail is included. I am writing here, because I know that the review will be published, not as it happened on their website, where they did not publish my review. He said that I also write at OPC, but I don't have the patience anymore.