Gerrit Lehr

Review of Hilton Royal Parc Soestduinen

I rarely write bad reviews and I stay in Hotels ve...

I rarely write bad reviews and I stay in Hotels very frequently for business travel, but this Hotel is soo bad overall - it really made me lose my trust in the Hilton brand. Lets start from the beginning:<br/>- Booked a two bed room, got a double bed. That can happen and got fixed immediatly.<br/>- Empty Mini Bar, no bottled water in the room. Very unusual.<br/>- Room is very old and not renovated as advertised. Spots and cracks on the walls etc. Pretty misleading Advertisement.<br/>- The balcony is extremely dirty, not just from the weather and surroundings, which might be somewhat understandable, but cigarrette buts etc. At this point we didn't bother to tell reception anymore.<br/>- Only one ice despenser for three floors and its broken. Informing reception of this, one would expect someone to bring ice to the room. But no, they make the guests walk there. Again, this might happen in cheap Hotels, but should not happen in a pricy Hilton.<br/>- No bathrobe in the room. Reception tells us we would get them at the Spa. Spa wants to charge us for them. No comment.<br/>- Very noisy in the morning, shutting doors on the same floor sounds like the building is about to collapse.<br/>- No Powerplug in the bathroom. Do people not shave in the Netherlands?<br/>- ...<br/>That being said, the beds where great and the staff was very friendly and somewhat tried to help. Also, the Pool, Spa and Fitness is very very nice. I still would not recommend the place, especially if its for a vacation and you have to pay yourself.