Lb Brown

Review of Sundance Chevrolet

One star is too much for my experience with Sundan...

One star is too much for my experience with Sundance. I called about a two vehicles on the lot. I was told both were available. I conducted my credit check and was pre approved before I arrived. I talked to the salesman and arranged a time to come in. That sales man acknowledge I arrived and then it took almost one and a half hours before anyone assisted me. The original salesman finally just tossed my packet that was completed before I came in over the phone towards a different salesman. The new salesman did absolutely nothing. When he finally went to show me the two vehicles that were ready to be checked out one was in pieces in the body shop and the other needed to be detailed, was missing floor mats, and the spare tire. Once I test drove the one that was semi available, I came back to see about the price and documentation. The sales mans says "I don't know, the payment is where you wanted it at so it shouldn't matter." At this point I go to walk out, the sales manager talks me out of it. Then I continue the process. After the purchase I had to come back to get the car detailed. Not even 50 miles after I drive off the lot the change oil light comes on. I called and asked about this and one person says we check everything and then put it on the lot, another employee says we don't check anything, we drive it to make sure everything sounds good then we put it on the lot. Unacceptable. When I returned for my detailing I asked for all the stickers to be removed and window sticker glue to be removed. Show up and guess what? Everything is still on the windows and trunk, just vacuumed out and cleaned. Too add insult to injury the door seal is ripped. Then I have to return again to pick up parts that have been ordered. Once parts have been ordered and delivered the sales manager says "I thought you said you would install the parts?" Why the heck would I say I would install the parts that your staff broke? I said I would put the roof rails on or place the spare tire in the trunk. He continued to say I said I would fixed the doors seals. Absolute worse customer service ever. I would never step foot in that place again. Only reason I purchased the vehicle was because it was the color I wanted and couldn't find another one. I learned my lesson on that. Even the service department admitted how bad sales was and that most of the salesmen needed to be fired but they couldn't afford to because they had so many cars they needed sold.