Tanya Terrell

Review of Sofaworks

I guess I was the few who have had a bad experienc...

I guess I was the few who have had a bad experience. Everything seemed to go well with the purchase. They seem to stand by their product and I love supporting Canadian businesses. The problem I had was they never mentioned the warranty of the fabric. It completely faded after a year and half. The warranty is only 1 year. I've never seen fabric fade on a couch like this. I've bought cheap couches before and I've never seen a couch fade like this. I spent 3400 on this couch. Also within the 2 years the cushion started to lose it's firmness, and I know this had a warranty because the owner said it would have a lifetime warranty. Sweet. Anyways, I emailed them twice and never got a response. So about 2.5 years later, I emailed again, and finally got a response. So obviously they wouldnt cover the fabric which is unfortunate, cuz the couch is gross and now I'm stuck with it. And I now have to bring the cushions in to get fixed. I'm not in a rush, since they werent in a rush to email me.
I posted a picture. We flipped the cushions, but still, it faded. Also, the couch was a sage green...the super faded one is yellow, and the green is a gray-green.