Laylay Pyt

Review of The Omphoy Ocean Resort Palm B...

if i could rate it zero i would. the hotel itself ...

if i could rate it zero i would. the hotel itself was okay. no fridge, and for the price, i felt that wasn't "fair" for a lack of a better word. but.... what we are experiencing now is absolutely deplorable. my fiance left something of his in the room. later that same day, after realizing it wasnt in our possession
so we called at 7. my fiance's phone calls were not being answered (his number was under the reservation.) i called and was answered on the third ring. i talked to the manager Erin or Arron not sure of the spelling.... who told us theyd give us a call. two hours no reply, we called again and spoke to Evelyn who was completely rude. & also told us to be expecting a call. after another hour.... we called again. this time Evelyn lied about not having a manager on duty & put me on hold for 7 minutes just to hang up on me. i tried calling back with no answer, as did my fiance whos number was under the reservation, like previously stated. i then made an alternative phone number with an 951 area code. and again the phone was answered within 3 rings. i was highly upset so my fiance took the phone to talk. Evelyn had no clue on how to put the phone on hold so we were able to hear everything that was being said to another worker, who happened to be the manager. (remember she said the manager wasnt there) after my fiance pointed out that we can hear them. the manager came on the phone, & again, lied one more time saying she left a voicemail, which we did not receive. & then hung up on us again, ignored our calls again.... & now we're back to speak face to face .HORRIBLE "!!!!