Initially we were thrilled with this dealership. T...

Initially we were thrilled with this dealership. The convenience of reserving a car and having it ready when you got there was awesome. Things quickly changed. The sales manager has horrible customer service skills. We asked about something that was included in the cars description on the Autonation website, just to be told that what is listed may not be included in the car and there should be small print at the bottom of the listing. There wasn t anything stating that and after several emails and almost two weeks later, we have yet to receive the headphones we were told they would be ordering. I continue to get excuse after excuse from the sales manager about why he still hasn t done it. After driving the car we bought we realized the oil was at 50%, air valve caps are missing, one tire is low and believed to have a slow leak and there is a crack in the windshield that mercedes didn t even bother to fill. I have never seen a dealership do so very little and take zero responsibility to fix the problems that should ve been taken Care of prior to the sale of the car. When you buy a car, you expect that car to have been thoroughly inspected and any problems to have been taken care of. This isn t the case here. I have called and emailed the sales manager about this which he has yet to return my latest email or call. I would never recommend this dealership to anyone.