Of all of the Kimptons I have stayed at, this one ...

Of all of the Kimptons I have stayed at, this one is the worst for one simple reason: Lack of truly special customer service that I am used to at every other Kimpton. I won't call out individual people but every person that works there whom I interacted with needs to be retrained in the subtle art of hospitality. Kimpton Monaco Portland, Monaco Denver, and Palomar Phoenix and The Epic Miami are LIGHT YEARS ahead of this place in hospitality. Truly a shame. It starts at the valet and extends all the way through the front desk and bartenders. Get them all retrained please