soul brutha

Review of Sears Holding Company

Called in this past saturday july 13th to 800# for...

Called in this past saturday july 13th to 800# for warranty repair for my refrigerator. Representative named Natalie, was not patient. I called in to report for the 6th rime since purchasing the model a roaring sound. The employee used phrases that 101 training warns you from using. Such as, "like i just told you sir". Also, told me that i was angry. I apologized if ahe thought so, but there is a big difference between anger and frustration. I asked her for her operator Id #, she told me, she doesnt have to give that out. I then asked to speak to her supervisor and she told me NO, I DID MY JOB YOU HAVE A GOOD DAY SIR.
No employee should ever feel comfortable to deny you the right to speak with a supervisor, ever. Needless to say, i will never purchase anything else from sears. I called back and the customer service department told me they dont have the name of the party who i just spoke with, even though the initial operator when holding, explains calls are recorded.

Please train your staff to always be patient. No one was rude to the employee. Frustrated that it took 4mins to get a live person. Then another 20 minutes trying to explain what the issue was, when I've called in numerous times and sears has sent someone out and replaced same parts, making this issue repeatedly documented under my account.
I will now take my future purchases elsewhere.