Ashley Sanchez

Review of Smp pharmacy solutions

The hold times are insane. I dread calling this pl...

The hold times are insane. I dread calling this place. It takes at least 20 minutes to get a rep on the line. So far my longest hold (in an urgent situation) was 34 minutes, plus an additional 30 minutes wait to speak to a supervisor though i finally hung up, so who knows how long it would have taken. IVF is stressful enough without having to literally take off work to call your pharmacy. My first shipment was a few days late but luckily, the cool weather kept my meds from being destroyed. The app is terrible too. Hard to navigate, no tracking updates, and multiple back and forth steps just to place an order. I don t know if this is typical, but I also have had problems with syringe count. I ran out and had to stress trying to find what I needed locally (I was able to find something similar). You d think they d send the correct amount and even a few extra .but maybe that s on the doctor writing the prescription. I will say, so far, the people I ve spoken with have been nice. I have to imagine they re overworked given the insane hold times.