B

Bummed By Birmingham

3 years ago

From the minute I stepped in I knew it was going t...

From the minute I stepped in I knew it was going to be a disaster. Sloppy looking front desk staff, wasnt greeted as a rewards member, lounge at front door had some sort of liquid spill that had an old towel left over it, hallways never saw a vacuum, trash overflowing in trash cans, dust in every corner and dirty windows. Got to our room and opened a cabinet only to have the door fall off the hinges in my hand, bathroom dirty with hair in tub and sink. Rug stained with old coffee, bag that holds hairdryer was filthy. Found old metal screws on the floor, candy wrappers on the floor and the ironing board cover was gross and full of dust bunnies!
I had prepaid for this room prior to arrival. Only to return home after three nights stay to find the hotel had charged my room to my credit card AGAIN!!...when we were leaving in early morning the front desk clerk was asleep in a lounge chair covered with a blanket.!
I would rather sleep in my car next time.

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