Had lunch there today and the service was horrible...

Had lunch there today and the service was horrible. Waited for our food forever, while people who came in after us got their food , finished eating and left before we ever received ours.
When my food arrived I was so disappointed with the presentation and felt it looked unappetizing. Would have complained more but we were taking an old friend for lunch and did not want to embarrass anyone. My husband enjoyed his Rueben but the fries were cold. Would never return !