DnH Films

Review of Horseshoe Bay Resort Marriott

Stayed at the villa with wife and 5 month old son....

Stayed at the villa with wife and 5 month old son. Spent $450 per night. Staff at the reception need to smile and be warm. Dont think they enjoy their job much. Need more training to be warm and welcoming. The lock on the front door of our villa was loose. Hinges and bolts were loose. This is dangerous and a huge safety concern. HVAC is very old lacks cooling and is very noisy. Bathroom toiletries are of poor quality. Toilet paper is worst than dollar store quality. We found tiny hairs on the bedsheets and comforters upon arrival. They need more family oriented restaurant options for family's with kids. Breakfast is just about OK. Kitchen staff service is slow and they messed up our order couple times. Giving 2 stars as the lantana burger is delicious.