People that work after 5 pm are very rude on the p...

People that work after 5 pm are very rude on the phone and have no idea how to transfer a phone call then when you ask them to take phone to your loved one or have them call they dont or are rude. I have also encountered my loved one soaked in pee lately and not getting changed enough. Step it up get better aides and hire more people!!!! Now there are people there that do their jobs not everyone is like this just frustrating. These are our moms, dads, grandparents, spouses, our family please treat them like you would your own.