Michelle Garstenauer

Review of SUGARLOAF MOUNTAIN RESORT 5092

Hoping to be able to change this review. Currently...

Hoping to be able to change this review. Currently sitting in the lobby at 4:40 pm waiting on our room to be cleaned for 4:00 pm check in. My bill was paid in full an entire week ahead of our vacation ($1985.00-4 nights) We came early (11:30) to get a day of skiing in. Did the whole pre- check in then. Have been waiting for a phone call to say our room is ready. That call still has not come. A new room was finally offered, on the first floor around the corner from the lobby. Granted our original room is only on the second floor but it s not near the lobby. Also, we were offered the opportunity to pay for an upgrade to a different room as well. That s not happening! The resort has already charged my credit card a $200.00 room deposit for a room I am not in. They have offered a $25.00 credit for our inconvenience but no guarantee as to when the room will be ready. The saying of the day....... Check-in BEGINS at 4:00 . Betcha check out will be promptly at 11:00......We were checked in by 5:00 pm. Heard from some guests that they waited until 8:00 pm for their room to be ready.

So, I am happy to report the trip did get better. Since the check in fiasco, the staff has been extremely helpful. They have also been flexible with minor changes in our reservation package and accommodating to a bad weather closed mountain day. (Absolutely no skiing due to extreme high winds).
The hotel is a fantastic location and the skiing has been amazing. The skiers in my party are double black diamond skiers and were impressed with this East Coast destination.
The pool is located off site and and extra cost unless it s built into your package. The on resort transportation system is wonderful so no need to even move your car once parked. There is a 30 person hot tub that is great after a day of skiing but often gets used like a pool for kids who s parents don t want to take their kids down to the fitness center to swim. Also, there is no shower or locker room attached to the hot tub. Slightly inconvenient.
The breakfast is worth having. Very nice. The village is convenient and walkable with plenty of friendly keepers.
Lacking is common area and a teen hangout space, game room. Not much to do if you don t ski or the weather makes it impossible to ski. 4 stars given because of the fantastic skiing, location and friendly staff. 3.5 might be a better rating. The Hotel could use some upgrades and thoughtful changes with their amenities.