Mindy Kress

Review of Schomp BMW

So riddle me this; you take your car in to get ser...

So riddle me this; you take your car in to get serviced, mileage check up and new tires at Schomp BMW. Nothing is wrong with it, just needs new tires and maybe a premature oil change.

You get a call saying your vehicle is ready to go and doing good, everything came back excellent for it's mileage check up just needed a little brake pad sensor wiring TLC.

You drive off and go all the way home (100 miles).

Your BMW then starts puking coolant not even 24 hours later.

You call the dealership and they "swear they mentioned your coolant was leaking and needed replacing". Ummm no, why would I drive up the mountain with knowing my coolant was leaking/broken?! I obviously would of left it there to be fixed. BECAUSE thats what people do who take care of their cars do!

I then recheck my bill and run through of everything they did. NOTHING about coolant. Absolutely nothing, just the brake sensor needed replacing.

Back and forth we email and talk on the phone then I receive an email stating that I needed to replace the coolant lines etc, with a VIDEO of my vehicle and an estimate of a certain amount, WHY wasn't I shown this when picking up the car, I have no idea!

Then that estimate ended up being the wrong estimate and was sent another for about $1800 more.

Now my car is not drive-able, and they want me to pay for a tow so I can pay them around $2500 to fix the problem that wasn't there when I originally dropped it off to get new tires! Absolutely not. Good try. Maybe if there would of been a little bit of taking ownership for the mistake made that caused a BIGGER problem. So disappointed I have spent well over $10K at this dealership trusting them to fix and maintain my X5.

Honestly, I feel bad for writing this but something HAS GOT to be said! So needless to say I am retracting my business from Schomp BMW.

Side note: they are getting two stars because they offer loaner cars and that to me is key. Because long story short, before all of the above they had my car for 5 months.