What a joke on communication. Initial visit was g...

What a joke on communication. Initial visit was great with Marlowe. Quickly went downhill with both Marlowe and Ben. Going to purchase a vehicle up in Fort Collins vs horrible customer service. Couldn't even get the receptionist to transfer me to the GM. Was promised repeated calls back from Marlowe, then Ben. Ben got a little better towards the end. I'll be sending a letter to BMW to outline my experience.