Here is the reason that I have very bad feelings a...

Here is the reason that I have very bad feelings about Shcomp BMW:

I brought my car in 1/1/21 at 10:15 because the on-board computer was alerting me that my brake pads needed attention. At approximately 12:00, Ashley sent me a quote for the repairs which was over $1000 for 3 items needing attention, however there were 4-dollar amounts listed. I pointed this out to Ashley and she said oh sorry that $200 charge wasn't supposed to be in there . New brake pads were quoted at $600. I told her to proceed only with the brake pads. After checking with a friend, 20 minutes later, I texted Ashley and told per not to proceed with the brake pads. She responded that they already started the work and they couldn t be stopped. This was only 20 minutes after the first conversation. I expressed my concern about the high cost to just replace brake pads. She said she would change the labor to $300 and parts to $177. This totals $477.

I wanted to see the video of the brake pads so that I could verify that I really needed them. Ashley could not find the video.

Finally, 5 hours later at 5:15 she told me that my car was ready. How could it take 5 hours to change my front brake pads if they had truly begun the work immediately after our first conversation. The next morning on 1/2/21 I went to pick up my car and Ashley was not there. Another advisor helped me and handed me my bill for over $950. I told her that this wasn t correct. She calls a manger and they look at the bill. Come to find out Schomp had charged me twice for labor. In my frustration over that error, I paid the bill for $600.03. Upon reviewing the bill, I remember that Ashley had told me that the bill would be $477. This is what Ashley had promised. I immediately contact Ashley about the error.

A few days later, on 1/5/21, I brought my car in for a warranty repair and ask about the video again which she had never sent me. She assures me she sent it again.

I was due a $112.49 refund due to the miscalculation. I insist on Ashley processing the $112.49 refund while I stood there so that I could have a receipt . At this point I don t trust the fact that she will give me the refund.

I have never received the video to prove that I needed the brake pads in the first place so I text her again later that day to remind her. I've never received the video and finally she tells me she can't find the video anymore. She said that was talking with a manager trying to get it. I never hear from her again after me texting her a couple more times. Buying a BMW is a big purchase for me and now I have lost total confidence in Schomp BMW.