Kelly Ilsley

Review of Basingstoke and North Hampshir...

Absolutely disgusted! My husband attended with uni...

Absolutely disgusted! My husband attended with unimaginable pain in his upper back radiating left shoulder and giving pins and needles with shooting pains down his left arm. We were seen by a male nurse extremely dismissive and arrogant. No physical checks were made to him and was told they can't prescribe anything. I would have thought left arm pins and needles with shooting pains warranted an investigation to rule out cardiac issues!.....i find this hard to believe with pain as crippling as this nothing could have been done about the pain. Especially when I have attended A&E with My mum with a back injury they were more than helpful, not in Basingstoke obviously. My husband was given a leaflet on neck injury to do some exercises ......what an absolute joke!! He could barely move. The pain so intense it was making him physically sick. But no advised to do exercises and put a wheat bag on it.......what a joke. Disgusting service utterly appalled. He had major inflammation and a trapped nerve but it's ok everyone nothing a wheat bag can't fix!!!........joke! Was phoned back by a doctor from 111 service asking him to come to Basingstoke hospital at 10pm at night. Maybe if our time wasn't wasted first time around we wouldn't have needed to attend back at 10pm! My husband has since seen his gp who thinks he has slipped a disc and this is pressing on his nerves. Bloods, x-ray and physio given as well as adequate pain relief. This is the service I expected. Being a nurse myself I couldn't believe the attitude and dismissive and quite frankly incompetent lack of assessment at Basingstoke A&E!!