Bhupendra Bhardwaj

Review of Hilton Hill Country Resort and...

I like Hilton hotels for the cleanliness and spaci...

I like Hilton hotels for the cleanliness and spacious rooms. The reason for 2 stars is my last stay. I stayed there for new year for 2 nights. One morning they had water leakage and water supply for shut down for whole hotel and so there was no breakfast. That was understandable but then they shouldn t charge for breakfast if someone had breakfast in the package. That day when I returned in the night our room was not cleaned. There was no one in the night to clean. I informed at reception and I was asked to speak to manager in the morning. It was not a good experience to spend a night in that room and no way to freshen up in the morning. In the morning we had breakfast. It was good. Then I explained the issue to the manager and manager only said she will take off the parking charges and it will take sometime before she can send updated bill. I was expecting a better handling of issue. I checked out and received full bill which was not expected.