This service is easily the most grossly incompeten...

This service is easily the most grossly incompetent mortgage or banking service with which I have ever dealt. After months of seeking to pay off my loan early I am left wondering if they simply are trying to go slowly or just suffer from a lack of competence and personal accountability. If you email their website they write you back and say they will contact you in 24 hours--don't hold your breath. I am still waiting two weeks later for them to contact me. When you give up and call them, they will put you on with someone who struggles to understand English--and while that is completely acceptable and people have the right to speak any language they wish; it is highly frustrating when you are seeking to have a complex loan payout conversation. I am still waiting 45 days for my loan payoff letter that I have asked for twice and been told has been mailed twice--when I asked why it had not arrived after 45 days they advised that maybe my local mail was slow. I am sure that seems logical to them, but it is ridiculous to think the US Post Office is 1.5 months behind. I finally got a quote for the payoff over the phone and made the payoff via certified check--shocker, this was the one thing they moved quickly on. I called two weeks after the check cleared and asked why the website said I still owed more payments--the answer I received was that I should just ignore their website account information as the financial information was inaccurate. I still will not forgive USAA for selling my home loan to this terrible company.