As like the other reviews,I have been on the recei...

As like the other reviews,I have been on the receiving end of bad customer service.
However, this is not a rant - but advice, for those like me and I shall be posting on here daily, giving the same advice until this 'company' adhere to their own Ts&Cs. But let me explain:
Same story - made a purchase, they took the money, confirmed a delivery date. Five days later - and this is important - they email, informing me that my item is out of stock and I won't receive it for another month. So, I email back, informing them I'd like to cancel my order. On the same day, I used their contact form on their website to cancel my order too. All within five days.
On their own Terms & Conditions it states under Returns, Refunds & Cancellations:

4. You have 5 days to request goods to be cancelled (from date of order) or returned (from date of receipt).

You can read all their Terms & Conditions on their website.

So, on top of everything else, they don't even adhere to their own Terms & Conditions.
However, you can receive a refund a different way, if they don't want to acknowledge. You can use what's called a 'Chargeback Scheme' through your bank (if you paid by debit card) and of course, with credit cards, there is a similar scheme. It's somewhat lengthy and could take the best part of a month, however at least you'll get your money back.
EDIT: You can also find them on Companies House - remember to use the @ symbol when entering their company name. There you'll find information you won't find on their website, should you need to take any further action.