A group of friends and I spent the day at Wet and ...

A group of friends and I spent the day at Wet and Wild. To their credit, the rides are fairly fun and lines are pretty moderate on the biggest ride (daredevil drop). Lines on other rides are not quite so moderate.

What really got us was an incident of indifference to customer satisfaction. When looking for places to get food (we didn't want to pay $8 for a few chicken tenders), we asked the employee on stamp duty stamping guests so they can reenter the park if we could reenter the parking lot for free if we left to get lunch. He said yes as long as we had our parking ticket.

We ate at Arby's (a deal compared to the park) but when coming back we were told we needed to buy a new ticket. We wouldn't have left had we been told this. When talking to the supervisor (Stephanie) and then her manager (Kendra), we explained what we had been told. (We were respectful).

If we weren't college students we would definitely have been accorded a higher level of importance. Not only did they not believe us, but they also refused to check for who was working the previous shift at the stamping booth.

They told us it was our fault for believing parking reentry was free. While all good companies hold a principal that the customer is always right, I'm not asking for Wet and Wild to be a good company. I'm just asking for them to have the decency to try investigating a problem their customer is having.

In a simplified sense, you could say that we were tricked into paying for parking again: being told that it was free and then being charged anyways.

It's not about the money. It's about having decency.