This company let's a third party (the Home Outlet)...

This company let's a third party (the Home Outlet)sell their house and advertise for them. The employees wear their logos on their clothes and they proudly display the Cavco logo everywhere. And Cavco let's them act like this: The first employee I started the paperwork with randomly dissappears and the only reason I found out is because I was not getting a reply to an email for weeks, so I called and they finally tell me "she is no longer with the company". Who knows how long she had been gone for, and I'm sure no one in that time frame was working on my stuff since no one bothered to reply to my emails or let me know she was gone. The manager there can't answer any questions: one of his employees filled out paper work for a contractor to only get paid a partial amount without the taxes, I was on the phone with the manager and the lender and no one could tell me why only a partial amount was being paid. Days later, the manager finally told me it's because the taxes get paid separately. This was after yelling at me, telling me this is not his problem. He finally figured out what his employee did, and his excuse for acting like a jerk "I didn't understand what you were talking about". Really? We are on the phone with the lender, providing clear numbers and pointing out where it doesn't match, and you don't know what we are talking about? Rather than say that you don't know, you start calling me names and yelling? When I questioned this, he said "well, everyone knows that taxes get paid separately, it was so obvious that I didn't think that's what you were talking about." Except, no one knew, not him, not the lender, not his employee, even the contractor said they had never seen that before. Yeah. This company has failed. If these are the managers standards for talking to customers, then I know why the rest of the crew there acts like they do and Cavco let's them because its a third party company, they have nothing to do with you, so who cares, right?