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I was admitted for a knee broken in 6 pieces. The...

I was admitted for a knee broken in 6 pieces. The nursing staff (RN's and CNA's) were the best and the worst. The best were attentive, caring, patient, and overall very good. The worst were impatient, uncaring, well, they made it the worst hospital experience I have ever had. I was operated on by a resident. He was caring and listened...didn't have the usual arrogance some orthopedic surgeons have. He was gone before my first follow-up visit. My grump, though, was that a "resident" did the surgery. The follow-ups began with the nurse practitioner. I requested a "doctor". I have been seen by residents. Two of them were in such hurries, I didn't get questions answered. They would be on their cell phones checking other things the "whole" 20-minute appointment. After they walked out (seemed the norm), I would wait. A nurse would walk in and say I was done and could go. I'd say I was waiting to finish up with the doctor with my questions. I'd be told he (they) left for lunch. My last visit I met a lady who was the manager of the dept. I told her I was tired of not being listened to, not having questions answered, and the general courtesies a patient should experience from a doctor visit. She spoke with the chief resident and he saw me. I needed paperwork filled in and signed. It was done hurriedly. Downstairs, I looked at it and saw it wasn't completed. My husband saw and got his attention down the hall. He came because my husband insisted. He did the paper work with another pen. He messed up, which we didn't know until later. It is still not done and needed to be turned in. When I called, I rarely got called back...When there, my husband overheard one person telling another (dept. employees) that it didn't matter what time the appointment was. they saw people like the ER. The more important ones were seen first. We could get there at 10 a m and not be seen until just before lunch, get hurried while in, etc. We saw one elderly man sitting in his wheel chair when we got there. After we waited quite a while, and were done and leaving at lunch time, he was still sitting in the same place. I asked him if he was seen yet. No. Nine of 10 things I needed written by them were incomplete, or incorrect. When I got the papers back, the person who wrote them would often be gone and I'd have to wait til after lunch and then some more after that, or...........Back to the hospital stay of 14 days. The food was NOT good quality, and, with the exception of 3 meals, wasn't even good. The 2 Saturdays there, lunch was a hamburger on a bun with one thin slice each of tomato, onion, and lettuce. There was a side of more carbs (e.g. mashed potatoes, garlic bread). There was the drink and a small sugary fruit cup or applesauce. For dinner, a large frankfurter, bun, drink, small fruit cup, and the most awful small bowl of bean concoction. I had this 2 Saturdays in a row. When I shared a room with a woman with cancer, she was served the regular meals with bacon, sausage, etc. Those foods (bacon, sausage, hot dogs, ham, etc.) have sodium nitrite and other cancer-causing chemicals in them. I was told the food was trucked in daily from Los Angeles. I kept my "menus" to show what I ate. I also have photos I took of some of the meals. Yes, I have photos of the frankfurter meal. I have often stated that the VA hands out x-rays as if they were lollipops. I won't go there now.

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