Deonna Jackson

Review of Iroquois nursing home, inc.

My family and I tried to get my grandma admitted i...

My family and I tried to get my grandma admitted into their facility. Staff were very rude. Especially management on business end , Sandy in particular. She insinuated that my family and I would not be able to pay for services, which is not the case at all. Not sure how she came to this conclusion but don t appreciate the remarks or assumption. Sandy lied about pre authorization saying that we had to go through the hospital however that was not the case and it was actually through her that we needed to go through. We called her back to try to get clarity and work out the details but she refused our calls. We called again this morning and were informed that my grandmother s case was some how closed . We are very disappointed with the lack of communication and customer service on the business end. The last thing a family needs when having to make tough decisions in regards to a love ones care, is incompetence and rudeness of staff. Did not appreciate being given the run around.