yoni feinberg

Review of Zero Motorcycles, Inc.

Absolutely abysmal customer support. The sociopat...

Absolutely abysmal customer support. The sociopath who runs customer service was shouting at me that I don't want my bike fixed because I said I'd rather sue then wait 2 months for a new motor, a motor! I don't know what's with the 4+ star rating here. I've had nothing but problems with my 2018 Zero since purchased used with only 1400 miles. I was at a meet-up earlier last month and everyone, every single Zero owner there, had a story of a Zero shutting down in traffic, losing lights at night or get this, runaway acceleration. I've had 2 battery computer replacements, a melted headlight, a my motor is still pulling the bike backwards when I start the bike whether in the garage or at a stop light. My dealer said they've replaced about 5 motors this years. I didn't believe it until they showed me the rack of dozens, of bad motors, chargers even a few defective frames that broke. Supposedly there's going to be a major recall, maybe they said several recalls. If wife sees this post the bike will be at the curb. Zero! your motorcycles are total garbage.