Samantha B Review of Amref Health Africa in Canada
TL;DR: After 20 minutes at my front door collectin...
TL;DR: After 20 minutes at my front door collecting my personal information, my one-time donation was deemed as "wasting the charity's time".
A rep from this charity knocked on my front door this evening to collect a donation on behalf of this charity. I told him that our household already had several charities that we supported and that I would discuss with my husband whether we wanted to donate online through the website at a later date. He pushed me to donate now so that "he would get the recognition for his time". Annoying, but fair enough I guess.
I agreed to donate; of which the process is ridiculously time-consuming and inefficient. He first recorded my full name, mailing address, phone number, and email address. Then he explained that he would call the charity on speakerphone to process the donation. He told me they would be pushy to get me to sign-up for recurring payments, but that I could choose not to. I did tell him I wouldn't be signing up for that.
Then he made the call to the charity ... where they dictated my personal information back to me (including spelling) to confirm it's correct ... even though I could see it on the rep's mobile tablet literally right in front of me. Some of the information they verified twice. At this point I started to get increasingly frustrated because this process had been going on for 15-20 minutes. (I could have donated myself through the website in about 2 minutes; at this point I'm inconveniencing myself literally for the sake of doing this rep at my door a favour.) The guy on the phone then proceeds to verify that I'm signing up for their recurring payments, to which I replied that I wanted to make a one-time donation.
The rep in front of me then got mad and told me that I was "wasting the charity's time" because they apparently don't accept one-time payments. This is a subscription-based "charity" and they wouldn't even take my one-time donation. I fired back that he TOLD me I could choose not to sign-up for recurring payments and that I could make a one-time donation, to which he replied "that's not what I said."
At no point was the word "subscription" ever used during this process and it wasn't even clear to me that I couldn't make a donation until after 20 minutes of wasting my time. Absolutely ridiculous.
I guess the mothers in Africa aren't in need of medical care THAT bad.
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