Purchased a unit through bestbuy for work purposes...

Purchased a unit through bestbuy for work purposes -
the unit came defective and was never inspected before being shipped out to myself. The shipment actually came with handful size dust bunnies and missing components. There was items missing from the order. The odd part about this was the empty packaging for the items was placed in the shipment.

I worked with CDI in a patient and calm manner to have these issues corrected however they kept delaying the process and providing false information which caused many different inconveniences.

Many of the emails went unanswered or the actual concerns in the emails went unanswered.

In the end they had offered $20.00 as a resolution to multiple trips to their location, phone calls, emails for the errors they made on all levels

Although the company states they stand to provide excellent customer service, they end up just brushing things off.

Probably worth shopping elsewhere for your needs

** Improvement Note for CDI **

1) Take ownership of mistakes and address them in a professional and timely manner.