J

Review of The Cardinal Group

There was serious water damage to my daughter s ap...

There was serious water damage to my daughter s apartment when the pipes from the apartment above had a leak. It s been a month and there is mold everywhere. Logan Square in Auburn Alabama has been a disaster. As others have said I never get calls returned. I left s message with corporate over 2 weeks ago. They have not provided my daughter or the 2 guys upstairs suitable housing. My daughter sent me a video of the latest apartment and it had mold everywhere. The guys above my daughter have had serious respiratory infections due to the mold. My daughter is having migraines and she won t stay at her apartment. They didn t offer suitable accommodations to her neighbors above so they have been living in the moldy apartment. The front office told my daughter that they would conduct a mold test next week by a professional that works with mold. They told my daughter and me that we would have to pay for the $1,000 text if it comes back negative. Seriously?????? My daughter and her neighbors both conducted mold testing with a kit. Both apartments grew out several types of mold. The office keeps saying that there s mold everywhere. Well if there s mold on the ceilings, in the cracks between the cabinets and flooring etc then there s a mold problem. It smells musty and will damage your lungs as the neighbors upstairs are currently dealing with. They said call corporate again which I have and no one will answer the voicemails and the front office rarely answers their phone. The 1st & 2nd apartments they offered had no bedding, towels etc. When I asked what about bedding I was told that she can take it and get it washed but they don t recommend taking anything from her apartment because it s stained with rust and mold. I have tried everything and have reached the breaking point. It s a 4 hour drive to get to Auburn and we really can t take time off. Now we re waiting for the mold samples the kids sent off to be identified. We shouldn t have to buy duplicates of everything in her apartment. I don t want my daughter living there because of the mold. Hearing how ill the guys are I m glad she hasn t returned to her apartment complex. Rent is over $900 for a 1 bedroom and I have paid for October but she hasn t stayed there. The parents of the boys upstairs live close to us so we are getting together to discuss a path forward with the mold remediation. My daughter likes the apartment and it s location but she can t live there until the problems are addressed. We have videos of the extensive water damage as well as the apartments they said were suitable. Frustrated!! Jane

Here s a photo of a dorm with a serious mold problem the 2nd is from the apartment. This is a serious health hazard.