The package was simply placed in front of my paren...

The package was simply placed in front of my parents' car workshop (on the main street and open to the public)
When the driver was about to get into the car, my mother came back and told the man that the package was broken and that it couldn't be. He just said that 'everything is ok' because most of it was made of metal, and he wasn't interested in the small parts there. At my mother's request that he write down that the package was damaged, he ignored it and simply left.
Was the second time in a few weeks that the packages arrive in this condition.