Status online says delivered to "agreed place" but...

Status online says delivered to "agreed place" but I've no clue where it is. I've been at home all day long and no one show up or press the door bell. No notification card in mailbox. Called the service center and the only reply is to have an investigation and give an answer in 48 hours. But the delivery is flowers to friend's birthday. Terrible service. Will try every effort to avoid from now on.