User 1

Review of Hotel Nikko Atlanta

Disappointing. It's pricey, so I expected a luxur...

Disappointing. It's pricey, so I expected a luxury hotel, nicely appointed, with excellent service. Instead, I found poorly appointed rooms: small beds (double instead of queen), no luxury bedding (two scratchy sheets over a blanket instead of a comforter), and poorly appointed bathrooms (old beat up hairdryer with sticky handle, no under sink shelving for bathroom items, and no shelf or small table near the commode, so personal supplies have to be placed on the floor). On top of that, the room thermostat began blasting cold air the moment the room finally heated up to the desired temperature. It was not comfortable and disrupted sleep. There is no sleeping-in, and no peace and quiet. Outside my room there was a constant racket of maid staff yelling up and down the hallways to each other, conversing loudly with each other and on cell phones. It was exasperating. The food in the bar/lobby restaurant was expensive and mediocre, and the service was deplorable. (Dirty tables, not even wiped down on request, no set ups - even after food was brought to the table, orders incorrect, and long waits for everything.) On the up side, the lobby is nicely appointed, and the front desk and bell staff were very nice.