It would be GREAT if these people ever answered ph...

It would be GREAT if these people ever answered phone calls or returned messages. Not only did they not tell us up front that this is not a residential rehab facility until the day after I dropped my husband off but they also led us to believe that his insurance would cover the cost only to come to him on day 5 to say he was up to $5,000 because it is $1,000 a day. Now that he has been released almost a week he still can't go back to work because they can't do the easiest part of their job which is to answer their phones and return messages so that he can have a release form faxed so that he can return to work. Now he is losing out on even more money because of their lack of customer service.