Good food but terrible drinks and hotific service ...

Good food but terrible drinks and hotific service and customer care.

1. We reserved months before for some bachelorette package which included some games and a polaroid camera, one champagne bottle and a fixed menu. Two days before our reservation, we are advised of new management and that they could not honor the package. Conveniently for them, we were in no position to relocate as we were a big group, two days before our event, during wedding season. We were told we would have two bottles instead of the games and camera and the menu changed slightly. I was not impressed that they couldn't honor a simple card game and a camera which was the sole purpose we reserved there.

2. When the waiter brought us the wrong drink, there was some back and forth for way too long about what went wrong. Almost as if, we forgot what we ordered. Although not convinced, the waiter took back one drink and never came back with my correct order, meanwhile I can see it sitting on the bar. Some people in our group ordered and received their drinks in this time and mine was still sitting there. "Excuse me, I still have not recieved my drink", "Yes we are making it". A few minutes later 'Excuse me..." "Yes we are still making it"...?!?! Then he goes on to grab my, now watered down, Aperol Spritz sitting on the bar for 30 minutes and brings it to me.

3. The drinks were poorly done. Either they underserve or water down the alcohol. When we asked the waiter why three of the other drinks tasted like virgins, he went on to explain that you're not suppose to taste the alcohol in a "good" drink. I felt this was a little condescending as a full grown woman whose had plenty of cocktails in my life but THIS one is my first proper cocktail

Overall HORRIBLE customer service, my family has been running successful restaurants in and around Montreal for over 30 years and this service is not acceptable.