Unfortunately, the laws are not so serious.

Unfortunately, the laws are not so serious.

I bought a Lenovo laptop less than 2 years ago. This was broken in the first 6 months the first time, eleven months later, the second time, today 2 months before the DEALER !!!! - Guarantee I stand here again.

Normal procedure would be "resignation of the purchase contract" and thus money back, since with the first mistake within the 6 months the proof of the lack was furnished.

Here, however, I only get a credit, and that too, not immediately, but after the device was sent to Lenovo (which only provide a one-year warranty ... and in no way my business partner).

This causes me further costs, since I have no working laptop.

Regardless of whether I get the credit or not tomorrow's lawyer. If you would take the consumer rights seriously, the online trade would not turn off the tap and would not be close to bankruptcy.

* Edit After the owner has replied.

Nice try but I think Amazon does not pay much worse than her, they refuse to pay only for camp employees as much as the post their couriers.
Also, they pay normal taxes, no matter what the AfD claim the SPD in the election campaign, they pay just use the possibilities of depreciation clever.
RETURNS FOR EXAMPLE

In general, this is a daring way to argue, because I used to be, for example, gone with my broken device to Medimax, and you may not believe it, there was a skilled worker who has looked at the device.
Skilled workers who seem to save you ... not very social and even less customer friendly, because now 3 days later I still have no feedback, and no working laptop.
And environmentally friendly should send the eternal back and forth not be synonymous.
Why should one go to retail if the goods are shipped back and forth anyway?
Also, you may now get problems, as you can prove in no way that YOU have not caused the damage when shipping or "the review".
With technicians on site, you would not have this problem.

A small tip to you if you have to offer as a dealer 2 years warranty, it is only moderately clever to choose Lenovo with a partner who offers only 1 year repair service.

Great tip to all who go shopping here. Buy only with installment over 36 months, then the motivation of the dealer may be greater, if the device is not yet fully paid.
And throw away the Saturn customer card.
What kind of an insanity is that in December we will make you another 300 in sales and downgraded directly in the new year.