Not even worth one star! They were appointed by lo...

Not even worth one star! They were appointed by loss adjuster to sort out an insurance claim for damage to a rental property we own, and were given specific instructions by me that all communication was to be done between myself or the rental agent. The first problem arose when a schedule of work, including cost, was sent to the tenant. FSH were once again told communication had to be between myself or our agent. I gave them instructions to paint damaged paintwork in magnolia and white gloss. The office manager ignored this and asked the tenant what colours she wanted. They used grey and blue! Having agreed with the office manager they would return and make good a bad job, on a Tuesday, a day agreed between ourselves and the tenant, the decorator went on the Saturday. They entered a tenanted property without permission and even though the manager told me this was his decision as the decorator had time available on the Saturday, I was later told by the Loss Adjuster that he told them it was because the decorator hadn t been able to go Tuesday. When I ask for answers the manager tells me he has to contact the Loss Adjuster, but the Loss Adjuster tells me it has nothing to do with him as the contract is between myself and FSH! This complaint is still not resolved, I am either fobbed off or lied to or the managers are not available. If the tenant decides to complain officially that the workmen entered the property without permission this will further complicate the situation.I am appalled at the incompetence of a company which claims to be professional, thank goodness they record all their calls so they can replay and find out how they have lied and not done as asked. Had I known all this I would never have allowed FSH to deal with this claim. Avoid them at all costs!