I ordered a product online from them on 9/2/2020. ...

I ordered a product online from them on 9/2/2020. I had not received it by 9/11, so I called them. It was shipped on 9/3 via FedEx but handed off to USPS on 9/9. Do My Own said to give USPS until 9/16 to deliver it. Their website said with "free shipping" I would receive this product in 3 to 6 business days. Not so! It may be 3 weeks or more. I will not buy from this company ever again.