John Sparks

Review of Hobby Lobby Corporate Offices

Experienced extremely rude and terrible customer s...

Experienced extremely rude and terrible customer service at store on 14858 Preston Rd, Dallas, TX 75254. I would not recommend going to this store to my worst enemy. Was at the store on Saturday, 03/13 to pick up a custom frame that I was had made at the store. The frame cost me almost $200. The person working in the frame shop, Miguel told me I had to check out in the front of the store. He proceeded to take me to the front registers with my completed custom frame. The lines at the front were extremely long with 7-8 people in each line on a Saturday afternoon. Miguel waited in one line, I waited in the other line. Miguel reached the cashier first called me over to his line. I gave up my place in my line and when I got over to his line was informed by the cashier Sayra that she was helping other customers and I would have to wait. Had I waited in the other line I would have already been checked out. I explained this to the cashier and she laughed in my face and stated that the other customers had been waiting a long time too. I asked for the manager. Adrain came to the register. I removed myself from the line to speak with him and told him that the cashier was extremely unprofessional and laughing in my face. He brought me back up to the girl again and she proceeded to laugh again with the manager standing right there when I confronted her about making me wait. I pointed it out to the manager Adrian and Adrian's response was I will take care of it when there are not any customers around. Since the incident I have spoken with the store manager who would not take responsibility, and also Hobby Lobby customer relations. When I spoke with customer relations I expressed to them I would not be going back and that they would have to earn my business back. They stated they do not earn a customer's business back and I stated I would not be returning to this store or any one of their stores again. They apologized for my experience but outside of that did not offer any refund or concession or even offer a gift card.