Seller sold me a package with a close to home warr...

Seller sold me a package with a close to home warranty and without this package I really couldn't. Now I have requested the quote from a bovag garage because the hand brake was not good and I have already called twice. The operator always says no we are going to do something right away but they don't let them hear from them. You can buy a car here, but don't get packages smeared because they don't respond to this.