Mandy Lamers

Review of Solmar Tours Company of Incomi...

Unfortunately after many fantastic travels with So...

Unfortunately after many fantastic travels with Solmar, we had a very negative experience for a while. After all this time, it is still not comfortable for us and so we still have a review. We got a free upgrade to first class on the way back, which is of course very nice if you haven't booked this. We also got the best seats. Another couple from our hotel had apparently overheard this when my friend and I discussed this and were not pleased with this. However, we couldn't do anything here, because it was arranged by Solmar himself. They told everyone who came on the bus and they incited everyone against us. Then we were threatened by these people that if we didn't give our places to them, they would do everything to us (I'll save the details). I didn't feel safe at all anymore and the bus staff came to see what was going on. They didn't fix this properly !! Instead of these people being tackled, we should just stand up for these screaming and anti-social people who threatened us. They got their way, the best places and we had to move to another place. In the end I was so upset that I asked for other seats on a different bus. This was arranged with the announcement that we had to report this to customer service. We finally did this and we just had to send an email. Also done this and explained everything in details. In the end we were fobbed off with a free upgrade to first class if we booked again. No compensation or anything for a horrible return trip from Spain that started at the hotel. My grandfather worked for Solmar and said if these were my guests I would have turned them off the bus instead of decent people (regular customers) who could not do anything about this situation. The regular customers who have traveled with Solmar for years, they have in any case lost from this experience. Just to be clear, we are a couple in their 20s and these people who threatened us could have been our parents. Very sad.