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Danial Beck

3 years ago

The hotel has very little to complain of and as a ...

The hotel has very little to complain of and as a repeat customer has been a pleasant and satisfying stay. The last trip between April and May included a free limited laundry facility to avail to business guests. This was a FANTASTIC idea and will bring business users like myself back regularly! Kudos Movenpick for a simple, low cost but effective loyalty sustainer. I hope this service stays.

If there is one aspect that I would like to see improved is in the F&B, namely your ForKnife restaurant for breakfast. Business people want to get in and out of breakfast ASAP to start their day. The ForKnife staff are hard working but they seem to be focused on table clearance rather than the important task ensuring coffee and tea is served. And where is the supervisor to control F&B staff activities? Every trip where I stayed at Movenpick, I have had to literally get up and chase staff for coffee/tea refills. Wastes guests time and frustrates. Please either assign one person to do the walk around with coffee/tea flasks and serve guests (especially at peak guest times) or assign an area where guests can fill their own cups.

Thank you for reading.

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