Carolyn Matthews

Review of Modern Toyota

My service rep, Ray, was very courteous and helpfu...

My service rep, Ray, was very courteous and helpful. My one complaint is not his fault. When I made my appointment, I was told my service should take about an hour. When I arrived, I was told it would be two. That stretched to three, then four. The last I can attribute to the fact that I discovered I needed tires. I should have taken the shuttle to somewhere...
I feel like service here used to be more prompt. My suggestion would be to be more realistic at appointment time. I'm never out in an hour!